Privacy Policy
At Onestop Digital, safeguarding your privacy is our utmost priority. We are committed to ensuring the security of your data. By entrusting us with your information, we assure you that it will never be shared with other companies.
This policy outlines how we collect and utilise personal data obtained during your interactions with us. Our data collection and processing adhere to the regulations outlined in the General Data Protection Regulation (GDPR). We do not disclose data to third parties unless it is essential for service fulfilment, with your explicit consent, or if there is a legitimate interest. Instances where data sharing occurs are outlined below.
1. Processing Personal Data
We rely on the following legal grounds for processing your personal data:
- Consent: We seek your consent for marketing communications via email or post. By consenting, we collect and process your data for this purpose.
- Contract: We collect and process personal data to fulfil contractual obligations, such as orders or quotes.
- Legal Obligation: We may process personal data when required to comply with legal obligations.
- Legitimate Interests: We collect and process certain personal data to pursue legitimate business interests, such as understanding our customers to provide better products and services.
2. Personal Data Collection
We may collect and process the following information:
- Contact information such as name, email address, postal address and phone number.
- Payment details provided during transactions (handled by trusted third-party payment providers).
- Order and payment history, along with purchasing patterns.
- Proof of identity or address.
- Marketing preferences.
- Website activity recorded through cookies, including IP address.
3. Protecting Personal Data
We implement security measures to safeguard personal data against unauthorised access, disclosure, or similar risks. Your data's confidentiality and integrity are preserved, and access is restricted to authorised personnel for specified purposes only.
The checkout process on our website is securely conducted using SSL (secure socket layer) technology, denoted by a padlock symbol next to the web address.
4. Sharing Personal Data
We may share personal data with third parties who comply with GDPR regulations and only for specified purposes. Data is transferred and stored securely, and if our collaboration ceases, it is either deleted or anonymised.
Third parties may include:
- Payment-processing services
- Postal and delivery services
- Review sites, such as Trustpilot
5. Maintaining Personal Data
Unless requested otherwise, we retain customer data for legal compliance and to address potential issues arising from past transactions.
Proof of identity or address is retained for one month and then permanently deleted.
6. Your Rights Over Personal Data
You have the right to:
- Access your personal data
- Correct any inaccuracies
- Erase your data (unless legally prohibited)
- Withdraw consent for data usage
- Object to data processing
7. Concerns over Our Use of Your Data
If you have concerns regarding our use of your personal data, please contact us. You also have the right to lodge a complaint with the Information Commissioner’s Office.
8. Our Cookie Policy
Cookies are utilised on www.onestop-digital.com for numerous purposes. By consenting to the use of cookies and continuing to browse our website, you agree to our use of cookies.
Cookies are small files stored on your browser or your computer that contain information transferred to your computer’s hard drive.
We use first-party and third-party cookies, including those from Google Analytics, Google Remarketing, YouTube, PayPal, and Trustpilot. You can manage cookie settings on your browser, but blocking all cookies may limit site functionality.
For detailed cookie management instructions, visit www.aboutcookies.org.
For further details regarding our privacy policy, please contact us via email at customerservices@onestop-digital.com.
This policy was last updated on 15th February 2024.
