Return and Refund Policy
If there is a manufacturer's fault with the product, you are required to inform us within 7 days of receiving your order. Please note that faulty product has to be returned in same condition as sold and undamaged. After this 7 days period, refund or replacement will not be offered and faulty product will be repaired under warranty.
If the product is delivered damaged, you are also required to inform us within 7 days of receiving your order. After this 7 days period, we cannot be held responsible for any damages to the product.
Product can only be returned if in original manufacturer's packaging, same condition as sold, with all documentation and blank warranty cards (if any). Please do not place stickers or shipping labels on the original manufacturer's package.
Upon receiving your returned order, we will inspect the faulty product. We will then provide you with a replacement if our techincal staff approves that the product does indeed carry a manufacturer's fault. We will also reimburse your shipping costs if the product is found to be faulty.
If our techincal staff does not agree with your claim and the product functions normally, we will return the item upon receiving from you a postage cost.
Lens dust/hair and LCD dead pixels will not be considered as fault, therefore products cannot be returned for any of these reasons. Lenses are by no means dust-free. Every lens (even the ones came straight from the factory) carries a bit of dust/hair inside that in no way affects image quality, as the lenses had already gone through the manufacturers' quality controls and passed.
If the product is not defective but you are not satisfied with your purchase, you may return the product for a refund. We have to be notified by email within 7 days after receiving your package. Please note that 13% restocking fee and shipping & postage cost will be deducted from the refund. All returned products must be free from damage of any kind and be in its original factory box with all original packing materials, warranty cards, manuals, accessories and any other materials included. Please note that products have to be returned to us within 14 days after delivery and you are solely responsible for all shipping costs.
